第1篇：货物到港货物损坏索赔函英文范文
外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。你的函电是否规范呢? 把直接的函电于下文对照看看。。。
说明涨价原因
Dear Sir or Madam:
Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%.
As you know, we take great pride in our product an dare proud of the reputation for quality and dependability we have built over 15years. We will not compromise that reputation because of raising costs. We have, therefore, decided to raise the price of some of our products.
We hope you will understand our position and look forward to your cooperation.
With best regards,
Hillary
说服买家涨价之前下单
Dear Sir or Madam:
This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.
For your information, the market is firm and growing. There is very little likelihood of any significant change in the visible future. As this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.
Yours sincerely,
Hillary
对价格作出让步
Dear Sir or Madam:
Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price approximately 8% lower than our quote.
We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer.
We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.
We look forward to hearing from you.
With best regards,
Hillary
答复在30日有效期的信用状付款的建议
Dear Sir or Madam:
Thank you for your order of 500b/w TV sets by your letter dated 17 July.
We have considered your proposal to pay by a 30-day letter of credit. We do not usually accept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.
I must stress that this departure from our usual practice relates to this transaction only. This one-time accommodation does not set a precedent for future transactions.
I am enclosing our sales contract covering the order. I would be grateful if you would follow the usual procedure.
Yours sincerely,
Hillary
答复直接付款的要求
Dear Sir or Madam:
Thank you for your letter dated 2 October requesting payment against documents for contracts and 483.
We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.
We would like to say that this exception is allowed only in light of our long and mutually beneficial association.
Yours sincerely,
Hillary
第2篇：货物到港货物损坏索赔函英文范文
1. 迅速提供报价
Gentlemen: June 4,
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
交易的契机
2. 如何讨价还价
Gentlemen: June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
3-1 同意进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
3-2 拒绝进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
4. 主动联系采购商
Dear Sirs: May 1, 2001
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
5. 提出询价
Dear Sirs: , 2001
We received your promotional letter and brochure today. We believe that your would do well here in the . Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
6. 正式提出订单
Gentlemen: June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly
7. 确认订单
Gentlemen: June 20, 2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
8. 请求信用证延期
Gentlemen： Sep. 1, 2001
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .
Sincerely
9. 同意更改信用证
Gentlemen: Sept. 5, 2001
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.
10. 请求开立信用证
Gentlemen: June 18, 2001
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely
11. 通知已开立信用证
Dear Sirs: June 24, 2001
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.
Sincerely
第3篇：货物到港货物损坏索赔函英文范文
索赔员岗位职责（一）
一、熟悉授权公司索赔业务的具体工作流程。
二、负责协助业务接待，认真检查索赔车辆，做好车辆索赔的鉴定，保*索赔的准确*。
三、负责按规范流程输索赔申请及相应索赔事务。
四、负责定期整理和妥善保存所有索赔档案。
五、负责在授权公司开展的质量返修和相关活动中，报表资料的传递与交流。
六、负责按授权公司要求妥善保管索赔件和及时按要求回运。
七、负责客观真实的开展索赔工作，不得弄虚作假，并及时向管理层汇报工作状况。
八、主动收集、反馈有关车辆维修质量、技术等相关信息给相关部门。
九、积极向客户宣导授权公司的索赔条例。
十、完成部门负责人交办的相关工作。
索赔员岗位职责（二）
一、稳定客户情绪。
二、针对客户投诉问题收集并准备相关材料，提醒客户带齐保修所需资料。
三、与技术经理沟通，以获得其支持与协作。
四、了解投诉索赔问题，并检查相关手续。
五、针对投诉问题，负责故障件的原因分析，并由技术经理鉴定重大问题。
六、确认是质量问题，制作好索赔委托书，与备件库协调，做好索赔备件的准备。并跟维修技师进行沟通。
七、经索赔鉴定非质量问题，则须与客户做好说明与沟通，提供使用与保养、备件更换的建议。
tation in the fiber communication field for many years. We are very expecting to establish a long term and good business relationship with your company in the near future. It would be a great pleasure to meet you at the exhibition so that we can introduce our products. You may find something meeting your need.
If you have any question or enquiry, please don’t hesitate to contact me. We are looking forward to seeing you there and exchanging our opinions.
Best regard,
Signature
Company name
2展会邀请函英文
Dear Sirs/Madam:
On behalf of our thecompany ,We hereby sincerely invite you and your company representatives to visit our booth at The Continental Exhibition theCenter from October15th to 20th 20xx.
We’re one of the lending manufacturers specialized in Video & Audio Products, and our company always adhere to the principle of equality and mutual benefit. It is our hope to promote mutual advantage by joint efforts.
You may here find a new we'll launch some new products,its with novel design and special functions,such models have had accepted by most our domestic not selling to foreign country so far,will you miss the boat?
Your prompt reply will be highly appreciated.
Exhibition Center : The Continental Exhibition Center
Booth Number :
Date : Oct 15th to 20th 20xx
Best Regards
Sales Manager
1、甲与乙两公司签订合同，乙方向甲方供应花生油15吨，符合国家标准，每桶5千克，2005年6月5日前交货，但乙方推迟至9月10日才交货，此后零售价每千克已降低1元，给甲方带来损失，同时，部分产品包装出现瑕疵，生产日期标准离保质期仅半年，请代甲方写索赔函。
? 2、以上题的索赔函为依据，以乙的身份写一份理赔函，指明未能按时交货是由于西南地区重大洪涝灾害所致，产品包装愿作降价促销。索赔信尊敬的XX公司负责人：您好！就贵公司推迟交货造成我公司损失一事，我公司决定郑重向您及贵公司提出申诉索赔，意在通过我们双方协商的办法来解决该事件：具体申诉项目及理由如下：2005年我方与你方签订合同，由你方向我方供应15吨符合国家标准的花生油，每桶5千克，并承诺于2005年6月5日前交货，但因你方推迟至9月10日才交货，此后零售价每千克已降低1元，给我方带来损失，同时，部分产品包装出现瑕疵，生产日期标准离保质期仅半年。
因该事件造成我公司损失人民币达壹万伍千元。我公司热切希望贵公司务必在本周内将货款（含利息）人民币壹万伍千元全部寄至或转入我公司帐号。
并重新换回包装良好，保质期一年以上的货品。特此函达，谢谢合作！祝颂商祺！附件：1.合同复印件。
2油价走势表。票据复印件。
4.产品包装瑕疵图。5.生产日期标准离保质期仅半年证明图。
XX公司（印）2023年11月1日理赔信尊敬的XX公司负责人：贵公司9月15日来函及货样收悉，十分感激。信中提到我公司推迟交货造成贵公司损失一事，我公司立即进行了查核，发现未能按时交货是由于西南地区重大洪涝灾害所致，实为不可抗因素，望谅解。
对贵公司带来困扰和不便，我们深表歉意。至于产品包装有瑕疵，我方愿意将产品包装有瑕疵的部分产品按照原成交价30%的折扣价来处理。
若对此事的处理还有疑义，欢迎继续来函商洽。产品的质量和客户的满意是我公司努力争取的目标，请相信今后将不会出现类似的失误。
希望继续与贵公司友好合作，并得到贵公司的指点及帮助。特此函复，谢谢。
第4篇：货物到港货物损坏索赔函英文范文
*方：_________
乙方：_________
*、乙双方于_________年_________月_________日签订《箱式变电站购货合同》，约定由乙方向*方提供包含型号为_________变压器在内的箱式变电站，由于乙方现提供的型号与原合同约定不符，且未按规定在高压开关安装联动隔离板，导致该变电站经供电局两次验收均不合格。为了妥善解决相关事宜，减少乙方因此而造成的损失，经*、乙双方协商，达成如下协议：
第一条关于变压器型号的问题：
*方接受乙方已安装的型号为_________的变压器，但附有如下条件：
1．1乙方必须保*该箱式变电站的质量优良，能够正常使用，保*该产品在本协议签订后能够一次通过供电局的验收并合格，否则，*方有权拆除已安装的箱式变电站，另行购买其他产品安装使用，除所造成的一切损失由乙方承担，乙方还需赔偿*方双倍于合同金额的赔偿金。
1．2自验收合格之日起一年内，如该产品出现质量问题，*方有权退货，乙方应承担由此造成的一切损失，并赔偿*方双倍于合同金额的赔偿金。
1．3本产品的保修执行原合同第六条的规定，在保修期内收到*方通知后2小时内必须派员维修，如经通知未派员或未及时派员维修达十次以上，*方仍有权退货，乙方应承担由此造成的一切损失。
第二条关于赔偿问题：
由于该变压器二次
Dear John Smith,
I have received your complaint letter and I'm really sorry that we couldn't meet your expectations. This comes to me as a surprise due to the special attention that we give to each and every customer. It is not typical of us to write apology letters, so this situation is certainly unusual. Please accept my apologies for this mistake.
As a token of our regret, we are going to replace your product free of charge and will bear all costs related to shipping, collection, and delivery. I hope this solution is satisfactory and meets your expectations. We will do our best to ensure that such incidents won't repeat. Thank you very much for your business.
Best regards,
Lily Lee
索赔员岗位职责（一）
1、熟练掌握一汽轿车质量担保政策及业务知识，认真执行保修政策，维护一汽轿车和本销售服务中心的利益和形象；
2、认真检查索赔车辆，做出质量鉴定，负责故障原因分析，结合质量担保政策，判定是否符合作陪要求；
3、按照一级轿车索赔条例办理索赔申请及相应索赔事物，如索赔、保养单据的填报，索赔旧件管理等；
4、积极向顾客宣传一汽轿车索赔条例，现场解决用户关于索赔的各种问题；
5、主动收集反馈有关车辆质量方面的信息；
6、定期整理和妥善保存所有的索赔档案；
7、在一汽轿车开展质量返修货相关质量活动时，负责统计和传递相关信息。
8、上级领导分配的其它任务。
索赔员岗位职责（二）
一、稳定客户情绪。
二、针对客户投诉问题收集并准备相关材料，提醒客户带齐保修所需资料。
三、与技术经理沟通，以获得其支持与协作。
四、了解投诉索赔问题，并检查相关手续。
五、针对投诉问题，负责故障件的原因分析，并由技术经理鉴定重大问题。
六、确认是质量问题，制作好索赔委托书，与备件库协调，做好索赔备件的准备。并跟维修技师进行沟通。
七、经索赔鉴定非质量问题，则须与客户做好说明与沟通，提供使用与保养、备件更换的建议。
八、指导客户在结算单上签字确认。
九、做经束*的总结，对索赔处理过程进行说明、解释。
十、开具*，将*信息录入r3系
1、甲与乙两公司签订合同，乙方向甲方供应花生油15吨，符合国家标准，每桶5千克，2005年6月5日前交货，但乙方推迟至9月10日才交货，此后零售价每千克已降低1元，给甲方带来损失，同时，部分产品包装出现瑕疵，生产日期标准离保质期仅半年，请代甲方写索赔函。
? 2、以上题的索赔函为依据，以乙的身份写一份理赔函，指明未能按时交货是由于西南地区重大洪涝灾害所致，产品包装愿作降价促销。索赔信尊敬的XX公司负责人：您好！就贵公司推迟交货造成我公司损失一事，我公司决定郑重向您及贵公司提出申诉索赔，意在通过我们双方协商的办法来解决该事件：具体申诉项目及理由如下：2005年我方与你方签订合同，由你方向我方供应15吨符合国家标准的花生油，每桶5千克，并承诺于2005年6月5日前交货，但因你方推迟至9月10日才交货，此后零售价每千克已降低1元，给我方带来损失，同时，部分产品包装出现瑕疵，生产日期标准离保质期仅半年。
因该事件造成我公司损失人民币达壹万伍千元。我公司热切希望贵公司务必在本周内将货款（含利息）人民币壹万伍千元全部寄至或转入我公司帐号。
并重新换回包装良好，保质期一年以上的货品。特此函达，谢谢合作！祝颂商祺！附件：1.合同复印件。
2油价走势表。票据复印件。
4.产品包装瑕疵图。5.生产日期标准离保质期仅半年证明图。
XX公司（印）2023年11月1日理赔信尊敬的XX公司负责人：贵公司9月15日来函及货样收悉，十分感激。信中提到我公司推迟交货造成贵公司损失一事，我公司立即进行了查核，发现未能按时交货是由于西南地区重大洪涝灾害所致，实为不可抗因素，望谅解。
对贵公司带来困扰和不便，我们深表歉意。至于产品包装有瑕疵，我方愿意将产品包装有瑕疵的部分产品按照原成交价30%的折扣价来处理。
若对此事的处理还有疑义，欢迎继续来函商洽。产品的质量和客户的满意是我公司努力争取的目标，请相信今后将不会出现类似的失误。
希望继续与贵公司友好合作，并得到贵公司的指点及帮助。特此函复，谢谢。
June 25, 20239 Melmac AvenueKingston 5Attention to ARMEX SECURITY SERVICES : 公司名-The stealing Issue In the view of the stealing issue had happened on the 地址of 公司名. After mutual consultation, ARMEX SECURITY SERVICES LTD. shall compensate for the lost staff, including丢的东西 Hereby we provide the detailed picture as your request. The both side of 公司名 and ARMEX SECURITY SERVICES LTD. have good relationship of corporation. We are therefore writing to ask ARMEX SECURITY SERVICES LTD. to make the compensation as the request. We await respectfully your responses. Yours faithfully, 公司名
_____公司：
我司于_____年_____月_____日发现贵司所供零件_____引出脚裂纹、断裂，造成我司紧急停产，并召回已发给客户的产品，因该事件影响较大，已上升为质量事故，依据《质量协议》中“当甲方的客户对甲方产品质量风险，经原因追查若属于乙方物料的'质量问题而造成的，则乙方必须承担甲方的客户对甲方的处罚及赔偿甲方的所有经济损失”，故现向贵司提出索赔，索赔金额总计人民币（小写）_____元，（大写）_____圆。
备注：
1、供应商在接到索赔函范本后在24小时内签字回传，超出时限权当默认，我司将直接从货款中扣除。
2、以前的索赔函范本作废，以此份为准。
索赔人：
日期：
tation in the fiber communication field for many years. We are very expecting to establish a long term and good business relationship with your company in the near future. It would be a great pleasure to meet you at the exhibition so that we can introduce our products. You may find something meeting your need.
If you have any question or enquiry, please don’t hesitate to contact me. We are looking forward to seeing you there and exchanging our opinions.
Best regard,
Signature
Company name
2展会邀请函英文
Dear Sirs/Madam:
On behalf of our thecompany ,We hereby sincerely invite you and your company representatives to visit our booth at The Continental Exhibition theCenter from October15th to 20th 20xx.
We’re one of the lending manufacturers specialized in Video & Audio Products, and our company always adhere to the principle of equality and mutual benefit. It is our hope to promote mutual advantage by joint efforts.
You may here find a new we'll launch some new products,its with novel design and special functions,such models have had accepted by most our domestic not selling to foreign country so far,will you miss the boat?
Your prompt reply will be highly appreciated.
Exhibition Center : The Continental Exhibition Center
Booth Number :
Date : Oct 15th to 20th 20xx
Best Regards
Sales Manager
^^Li Ming bought a book from the library last week. He liked it very much. He read it one minute after dinner every day.
He had a little to read and he would finish reading it. But the book was missing. He didn't lend it to others.
But he looked everywhere, but he couldn't find it. He forgot where to put the book. At last, he had to pay for the book.
He learned a lesson from it. He said to himself next time He should take good care of everything^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^.
中文翻译：
^^李明上星期从图书馆买了一本书，他非常喜欢，每天晚饭后一分钟就看了，他有一点要看，他会看完的，但书不见了他没有借给别人，但他到处找，但找不到了，他忘了把书放在哪里了，最后他不得不为这本书付钱，他从这件事中得到了教训，他对自己说，下次他应该好好照顾一切^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^。
I asked a friend to buy a gift in New Zealand. The birthday gift is ready. In March, EMS (New Zealand Post's international express fee is much higher than that of ordinary people, and the odd number is ednz).
They promise that the delivery will reach the recipient within working days. As a result, they do not leave New Zealand's mail inquiry or stay in receipt The reason of the post office staff is that they suspect that there is no mobile phone separated from the battery, instead of opening it. Now the question is, why don't you inform the sender before and after the opening? As for whether the sender can open it, until today, the mail inquiry has not reached the destination.
The staff of the post office told the sender that It's been more than 4 days since I left my hair. I can't mention in my apology in March that I can't get it until next Tuesday. What's the meaning of me.
中文翻译：
我请一位朋友在新西兰买了一份礼物，生日礼物准备好了，到了xx月份一定要在新西兰xx月份提速的朋友EMS（新西兰邮政nzpost的国际快递费用比一般人要多很多，奇数都是EDNZ，他们承诺发件工作日内到达收件人手中，结果是没有留下新西兰的邮件查询，或者停留在收件状态，邮局工作人员的理由是怀疑没有手机和电池分开，而不是打开这样的事情，现在的问题是，为什么不在开通前通知发件人，也没有在开通后通知发件人至于发片人是否可以打开，直到今天，邮件查询怎么也没有到达目的地，邮局的工作人员告诉发帖人，现在离发片已经4天多了，xx月份还不能在道歉中提到下周二才能拿到，连我都有什么意思啊。
*xx货运有限责任公司:
200x年x月xx日，我公司委托贵公司将回流焊设备一台，通过公路运输至深圳，交付给收货人刘x(以下简称收货人)，在深圳收货人验收时发现设备已经破损而拒绝接收。设备于200x年x月x日退回我公司，经贵公司和我公司双方查验，由于贵公司运输、装卸不当，造成设备和包装破损。
此次事件，不但使我公司设备损坏，遭受二次紧急调运设备的运费损失，而且使我公司对客户逾期交货，信誉受损并要承担逾期交货的违约责任。我公司向贵公司郑重要求立即赔偿以下设备修理费用和运输费损失:
破损部位及程度费用(元)
上罩:两合页部分螺丝穿孔，严重掉漆1300。00
温室:合页部分及四个边角破裂1900。00
横梁:中间部分压损800。00
电机上罩50。00
包装箱450。00
修理设备运输费400。00
设备修理人工费1200。00
费用合计6100。00
以上是我公司的最低要求，请贵公司于7日内支付上述赔偿金额，或者贵公司自己将设备送去经我公司认可、有相应技术能力和修理设施、设备完善的修理厂修理，贵公司承担全部修理费用。7日后如果贵公司不支付赔偿金，又不将损坏设备送去修理、恢复设备完好，我公司将自己委托修理厂修理，并通过法律途径追偿全部损失，不再通知。
顺祝商祺!
*xxxx有限责任公司
200x年x月